Legal Documents

Here you can find our service terms and conditions, policies, forms and critical information summaries.

Service Agreements

Master Service Agreement Service Schedule and SLA - Voice(IP)

Porting Terms and Conditions Service Schedule and SLA - Internet services

Policies

Warranty, Dispatch and Returns Billing and Payment Policy

Customer Complaints Policy Fair Use Policy

Forms

Authorised Representative Form Change of Ownership Form

Feature Request Form

Critical Information Summaries

0800/International Inbound numbers Critical Information Summary

Hosted PBX Critical Information Summary SIP Trunking Critical Information Summary