Legal Documents

Here you can find our service terms and conditions, policies, forms and critical information summaries.

Service Agreements

Master Service Agreement Service Schedule and SLA - Voice(IP) Trial program

Porting Terms and Conditions VoIPcloud Referral Program

Policies

Warranty, Dispatch and Returns Billing and Payment Policy Privacy Policy

Customer Care Policy Fair Use Policy Anti-scam and anti-spam calls

Forms

Appointment of an authorised representative Change of Ownership Form

Bereavement Form

Critical Information Summaries

0800/International Inbound numbers Critical Information Summary SIP Trunking for Call Centres Critical Information Summary Hosted PBX for Call Centres Critical Information Summary

Hosted PBX Critical Information Summary SIP Trunking Critical Information Summary Online SMS Critical Information Summary